Frequently Asked Questions
How do I track my order?
Upon placing an order, you’ll receive order status messages via Email as the order makes its way to you. The message will include Order details and Shipment details with Tracking ID. Alternatively, you can find the order details in “My Orders” section in your PinKraft account.
All details like items purchased, payment, shipping & tracking are available in the “My Orders” section.
How do I reach PinKraft Support?
For any kind of Queries/Assistance feel free to reach out to us at
EMAIL : pinkraftstore@gmail.com
WHATSAPP : +91 9123561743
Why does my order need to be confirmed by sellers?
All items sold on PinKraft are handmade, usually in small batches or made to order. When you place an order, the seller is notified, upon which they can confirm if the items are available to ship out or needs to be made before shipping. Accordingly, sellers can confirm the date by which they can ship your order.
If you have any special requests for customisations, early shipping or would like to know more about the items ordered, please feel free to reach out to PinKraft.
How do I cancel the order?
To cancel an order, reach out to us via email or Whatsapp.
When can I cancel my order?
In case you would like to cancel an order, you can request to do so within 24 hours of placing the order or before the item(s) are shipped by the sellers, whichever is earlier.
Please note, in case the order contains customisations, the order cannot be cancelled once it has been confirmed by the seller.
How do I return items from an order?
Please check the return & refund policy to see if the items ordered are eligible for return. If they are eligible, you can reach PinKraft Support to initiate a return request.
Upon verification of the case, return will be initiated for which the items will be picked up from the delivery address. Please ensure that the items are in the same state as when they were delivered, in its original packaging with any attached labels or tags intact.
How do I exchange items from an order?
Please check the return & refund policy to see if the items ordered are eligible for exchange. If they are eligible, you can reach PinKraft Support to initiate an exchange request. The exchange process will happen in two stages:
- The items will be picked up from the delivery address for return
- A new order with the exchanged items will be placed and will be shipped separately by the seller.
Can I return part of the order?
No, partial return is not allowed
Where can I see the status of my return?
Upon a return being initiated, you’ll receive messages to let you know when the items will be picked up from the delivery address. Upon confirmation of pickup, a refund will be initiated. You’ll receive messages separately mentioning details of the refund status.
How will I get my refund & how long will it take?
Upon cancellation or any case where a refund is to be initiated by PinKraft, we process the refund within 24-48 hours of the request. Once processed, the refund amount will reflect back in account as per following conditions
- Prepaid Orders – Amount is refunded back to the original mode of payment. It will reflect within 4-7 business days depending on the original mode of payment.
- Cash on Delivery – If the order amount was paid in cash/card on delivery, we will initiate a bank transfer to the account details shared by you while raising the refund request.
Which items are not eligible for return or exchange?
Please refer to the return and refund policy to understand the eligibility of items for return or exchange.